Market Traders Institute Satisfaction Guarantee Policy as of February 9, 2026

At Market Traders Institute, LLC, we are committed to providing you with the highest quality educational resources and tools to enhance your trading skills. Our satisfaction guarantee policy is crucial for both customers and the company.

For customers, it provides peace of mind, reduces the risk associated with purchasing, and builds customer confidence and satisfaction through transparency and trust.

For the company, it offers conflict resolution, feedback from customers, legal protection, and operational efficiency. We understand that our products may not meet everyone’s needs, which is why we offer a refund policy for first-time subscribers only under the following conditions:

Products Eligible For Refund

• The Chief’s Traders Mastery Annual Subscription

Time Period

For first-time subscribers with annual prepaid subscriptions, refund requests must be made within 75 days by submitting a cancellation request through your online university portal. Additionally, completion and proof of effort must be received within 75 days of purchase. All requests must include the reason for the cancellation of the product.

Effort Requirements

To qualify for a refund, first-time subscribers must demonstrate a concerted effort to engage with our educational materials and trading tools. Specifically, clients are required to:

1. Complete at least 50% of the online lessons associated with their purchased product.
2. Complete quizzes and the final exam.
3. Attend their Foundation meeting (approximately 45 minutes).
4. Attend a minimum of 5 hours of engagement sessions.
5. Place at least 3 trades, either live or in a demo account.

Proof of Effort

Clients must submit records of the live or demo trades they have placed as part of their refund request. All other effort tracking, including completion of online lessons and attendance of the Foundation meeting and engagement sessions, will be monitored and tracked by Market Traders Institute’s internal product tracking systems.

3,000 Pip Guarantee

What this guarantee is and is not.

This Pip guarantee measures documented pips during your Guarantee Window. It does NOT guarantee profits, performance, or results for any individual or individual trading account. Trading involves risk, and results vary.

During your 75-day Guarantee Window, MTI will document at least 3,000 qualifying pips from included services, as measured by the tracking methods below.

How pips are measured using a two-lane tracking method, as outlined below:

Lane A: Automated Strategies (Closed-Trade Pips)

• MTI uses designated MyFXBook-connected accounts as the verification source for included automated strategies (where applicable).
• Qualifying pips in this lane are based on closed trades recorded during your Guarantee Window.
• MTI may maintain exports/snapshots as needed for verification.

Lane B: Trading Rooms and Published Setups (Pip Opportunity Ledger)

• MTI uses a Pip Ledger for trading room setups and published opportunities.
• A setup qualifies when MTI publishes a defined plan (instrument + direction + entry or entry zone + stop + Target 1).
• Pips are credited when Target 1 is reached after publication, based on MTI’s stated calculation rules (entry price or midpoint of a published entry zone to Target 1).

No double counting

The same market move will not be counted twice across lanes. MTI applies a consistent “no double counting” rule to prevent duplication.

A refund will be considered when all of the following are true:

1. You completed all engagement requirements as outlined above
2. You submitted your refund request within the 75-day Guarantee Window
3. MTI’s official records show fewer than 3,000 qualifying pips documented during your 75-day Guarantee Window

If you complete the steps above and you do not see long-term potential with your purchase, then MTI will give you 100% of the money MTI received from your purchase. The above policy only applies to your purchase of the annual subscription listed in the Purchase details of this agreement at the point of sale. Other products purchased in the future are non-refundable unless specifically specified in your new product order form.

Refund Conditions

• No Partial Refunds: Refunds will only be issued if all of the above conditions are met in full. Partial refunds will not be provided.
• Non-Refundable Situations: Refunds will not be granted in cases where:
  • The client experiences technical issues on their side that prevent the proper use of the product.
  • The client misuses the product in a manner inconsistent with its intended use.
  • The client uses third-party financing for their purchase. The company will refund only the amount it received from the third-party financing company.
• Eligibility Restriction: Refunds are not available for clients who have previously held any subscription, whether annual or month-to-month.

Refund Processing

• Processing Time: Refund requests will be reviewed within 5 business days. Approved refund requests will be processed within 7 business days.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

Contact Information

If you have any questions about our refund policy or need assistance with your request, please contact our customer service team by email at support@markettraders.com or by phone at 1-866-787-8558.

Changes to the Policy

Market Traders Institute, LLC reserves the right to update this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the effective date of the updated policy.